Return notify

WE CANNOT ACCEPT RETURNS FOR THE ITEMS LISTED BELOW:
- Items that haven’t been returned to us within 30 days after receipt
- Items that are not in original condition and / or packaging including the tag
- Items that have been worn/used
- Items with make-up stains
- Underwear & swimwear for hygienic reasons
- Earrings for hygienic reasons

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RETURN

> Register your return via www.olivia-kate.nl/retour-aanmelden

Follow the steps to return you order at your own expense. 
Note: add the packing slip to your return to process the return as quick as possible. 

Have you ordered with Klarna and haven't paid the invoice yet?
1. Go to your Klarna account and make a notify you return the order
2. The invoice of your order will be adjusted as soon as we have received your return

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EXCHANGE

Doesn't fit the item and would you like to exchange for an other size? No problem!

> Register your exchange via www.olivia-kate.nl/ruiling-aanmelden

We will respond within 1-2 working days if the whether we have been able to reserve the item for you. 
Note: add the packing slip to your return to process the return as quick as possible. 

Now you can return the order to us. As soon as your return has arrived at our warehouse, we will send the new item (if in stock) at our own expense to you! 

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COMPLAINT

Did you receive a wrong item / wrong size or is the item damaged? We are really sorry! 

> Contact us immediately via www.olivia-kate.nl/klacht-aanmelden

We will respond within 1-2 working days with a suitable solution. 
NOTE: Do not send the item(s) back yet! We are not able to reimburse the return costs afterwards. 
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Do you still have any questions?

Please feel free to send an email to webshop@olivia-kate.nl
We will respond within 24 hours (on working days)