You can easily return or exchange your purchase, if the item(s) meet our return conditions. You can return your item(s) within the Netherlands for €6,25 or have them picked up at your home or work for €7,50. The rates for returning outside the Netherlands can be found on the page where you register your return.
- Your return must be registered within 14 days after receipt
- Earrings cannot be returned if they have been worn (for hygienic reasons)
- Lingerie & swimwear may not be returned if the hygiene strip is no longer present (for hygienic reasons)
- The items must be returned with all belongings supplied and in the original condition and packaging
Did you receive the wrong item, wrong size, is a product missing or is the product damaged? Do not return the item yet, we cannot reimburse the return costs incurred afterwards. Our customer service will contact you within 24 hours on working days for a suitable solution!
Register your exchange within 14 days via the return button. If the product is in stock in the desired size, this item will be sent directly to you for free! Follow the other steps to return the incorrect size to us.
You can also choose to receive your return amount on an Olivia & Kate gift card. As a thank you, you will receive €5 extra shoppingmoney on your gift card if you choose this option! The gift card has no expiry date and can also be spent in parts. You can choose this option when registering your return via https://olivia-kate.returnista.com/ and you will receive it by e-mail after processing your return!
It is no problem to return items from different orders together. As long as both orders fall within the return period, you can return items from multiple orders in one registration. This option is automatically visible when registering your return! You will receive a return label with which you can return the items together in one shipment.
Returns or exchanges within 14 days in our boutique are always free! Do not forget to bring the original packaging and packing slip. You will receive a proof of delivery in the store. Please note: the store does not give refunds. Your return will be processed as soon as it is at our head office.
Olivia & Kate Boutique
2011 HS Haarlem
Do you not want to use our service and return the item(s) with your own courier? No problem! Please register your return via firstname.lastname@example.org and return it within 14 days of receipt in original packaging with packing slip to the address below:
* note this is at your own risk, so always send it with track & trace!