Do you want to return or exchange your order? 

You can easily return or exchange your purchase, if the item(s) meet our return conditions. You can return your item(s) within the Netherlands for €5.75 or have them picked up at your home or work for €6.50. The rates for returning outside the Netherlands can be found on the page where you register your return.

retour aanmelden

1. Register


Does your return meet the return conditions? Then report your return within 14 days via the button below. Select which products you want to return or exchange, and choose the desired return method.

retour inpakken

2. Pack


Pack the item(s) with packing slip in original packaging and stick the return label on the return box or bag. Do not forget to tape off or remove the old return label.

retour versturen

3. Send


Take your package to a post office. Opted for a pick-up service? Then have your shipment picked up at home or at work. Please note that the return label is valid for 7 days after creation.

retour terugbetaling

4. Refund


If the product meets our conditions, the purchase amount will be refunded within 14 days to the account with which the payment was made.




* It's very busy at our warehouse at the moment, therefor the return process takes a bit longer than you are used to. Sorry for the inconvience. 


Return conditions:

- The item must be returned to us within 14 days of receipt
- Earrings cannot be returned (for hygienic reasons)
- Lingerie & swimwear may not be returned (for hygienic reasons)
- We do not take back items with make-up stains
- The items must not have been worn/used
- The items must be in original condition and/or packaging including tag

Complaint

Did you receive the wrong item, wrong size, is a product missing or is the product damaged? Do not return the item yet, we cannot reimburse the return costs incurred afterwards. Our customer service will contact you within 24 hours on working days for a suitable solution!


Free exchange

Register your exchange within 14 days via the return button. If the product is in stock in the desired size, this item will be sent directly to you for free! Follow the other steps to return the incorrect size to us.


Return or exchange in our boutique in Haarlem

Returns or exchanges within 14 days in our boutique are always free! Do not forget to bring the original packaging and packing slip. You will receive a proof of delivery in the store. Please note: the store does not give refunds. Your return will be processed as soon as it is at our head office.

Olivia & Kate Boutique
Anegang 48
2011 HS Haarlem

Return with own courier

Do you not want to use our service and return the item(s) with your own courier? No problem! Please register your return via retour@olivia-kate.nl and return it within 14 days of receipt in original packaging with packing slip to the address below:

Olivia & Kate
Kerkeplaat 11
3313 LC Dordrecht


* note this is at your own risk, so always send it with track & trace!