You can expect your money back within 14 days after we have received the return. We recommend that you send the return with a track & trace so that we can always check when the package was delivered to us.

Have you chosen Klarna? The invoice will then be automatically adjusted after we have processed your return. When you register your return, pause the invoice immediately in your Klarna account.

Yes of course! You may your order free returns in our store in Haarlem!

Register your return with us in advance via https://olivia-kate.returnista.com/ and choose In Store Drop Off. Then bring your return within 30 days of receipt together with the packing slip to our store in Haarlem. 

Olivia & Kate Boutique
Anegang 48
2011 HS Haarlem

Please note: the store will not refund your money. Your return will be refunded to the account used for payment within 14 days after it has arrived at our head office. 

Would you like to return or exchange your order for a different size?

Is your order not what you thought it would be? No problem! You can here return your order or product within 30 days of receipt with our returns service from Returnista. Within the Netherlands you can return for €6.95! Would you rather choose to return it with your own chosen courier? Of course that is also possible! Don't forget to send with tracking number.

Return conditions:

- Earrings may not be returned (for hygienic reasons)
- Briefs & swimwear may not be returned if the hygiene strip is no longer present (for hygienic reasons) 
- The items must be returned with all accessories supplied and - if reasonably possible - in the original condition and packaging

For returns of more than 4 items within the same order, a fee of €0.50 per additional item will be charged.

This fee is intended to cover the operational costs of returns processing and to make customers aware of the impact of excessive returns on the environment.

We strive for a more sustainable fashion industry and ask our customers to make conscious choices. Returns entail additional transport and packaging costs, which leads to a higher environmental impact. The return compensation is therefore not only a cost-saving measure, but also an incentive for responsible consumer behavior.

Please note: If you fall below the order amount of €75 (after return), free shipping will expire. The shipping costs of €4.99 will then still be charged. 

Please note: If you do return your items, any product you received for free must also be returned. If this does not happen, we will charge the sales value of this product. If you decide to keep a minimum total value of €100 of items, you can keep the free gift.

You can return your item(s) within the Netherlands via returnista from €6.95. You can see the rates for returns outside the Netherlands on the page where you register your return. 

> REPORT RETURN

Do you not want to use our service and return the item(s) with your own courier? No problem! Please report your return via https://olivia-kate.returnista.com/ You can check the “ship it yourself” option when registering! 

Send it back within 30 days of receipt in the original packaging with packing slip to the address below: 

Olivia & Kate
Hoogendijk 2c
2952AE Ablasserdam

Please note: This is at your own risk, so always send it with track & trace! We cannot initiate investigations for shipments with our own chosen courier.

Do you not want to use our service and return the item(s) with your own courier? No problem! Please report your return via https://olivia-kate.returnista.com/ You can select the “in store drop off” option when registering! 

Send it back within 30 days of receipt in the original packaging with packing slip to the address below: 

Olivia & Kate
Hoogendijk 2c
2952AE Ablasserdam

Please note: This is at your own risk, so always send it with track & trace! We cannot initiate investigations for shipments with our own chosen courier.

1. Wrap the item tightly so that it... cannot slide back and forth in the packaging.
   Please note: return items that are damaged in transit the customer's responsibility and for your own account.
2. Add the packing slip to the packaging.
3. Seal the packaging tightly with wide tape.
4. Make sure there only one address label is visible (the return address label) to avoid confusion.

This way, your return will arrive to us safely and correctly and we can process it as quickly as possible.

It is no problem to return items from different orders together. As long as both orders fall within the return period, you can return items from multiple orders in one registration. This option is automatically visible when registering your return! You will receive a return label with which you can return the items together in one shipment.

It is important that the correct packing slips are added to the package. As soon as we have processed your return, you will receive an email with the credit note for each order. 

If you return the entire order and it has arrived to us complete, we will reimburse the shipping costs provided you paid for this when ordering. The credited shipping costs amount to a maximum of €4.99 per order. The return costs will not be reimbursed. 

Certainly! You can exchange your purchase for a size or other item. Register your exchange within 30 days via the button register return. If the product is in stock in the desired size, then this item free and directly sent to you! Follow the remaining steps to return the incorrect size to us. 

> REGISTER AN EXCHANGE

You can also choose to receive your refund amount on an Olivia & Kate gift card. 
You will receive from us as a thank you 20% extra shopping credit on top of the purchase amount, extra shopping money! 

In addition, if you choose this store credit option, you can return your package for free. 

The gift card has no expiry date and can also be spent in parts.
You can choose this option when registering your return via https://olivia-kate.returnista.com/.
After processing your return, you will automatically receive the gift card by email! 

How annoying! Due to hygiene, we unfortunately cannot accept returns on jewelry. Olivia & Kate is not responsible for any allergic reactions to the jewelry ordered.

How are the costs of my return processed if I pay with a Fashion Check or partly with a Fashion Check?

When you return an item to us and have paid with a Fashion Check, the amount of the Fashion Check will first be refunded to your Fashion Check account. Any remaining outstanding amount will be refunded to the payment method used (for example your bank account).

This means that the costs will initially be deducted from your Fashion Check, and any remaining amounts will be refunded to your account.