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Article 1. Final1.1 General Terms and Conditions (hereinafter referred to as “Conditions”): the following delivery and payment conditions apply to all sales via www.olivia-kate.nl. You agree to this when you place an order;
1.2 Company: www.olivia-kate.nl (hereinafter referred to as “Olivia & Kate”) is the trade name of Olivia & Kate and is a store that offers online clothing and related items to consumers through “distance purchasing”;
1.3 Consumer: a natural person or company who enters into a distance contract with the entrepreneur;
1.4 Agreement: a distance contract between Olivia & Kate and the consumer.
Article 2. Applicability2.1 These terms and conditions apply to every offer from Olivia & Kate and to every distance contract concluded between the company and the consumer;
2.2 These terms and conditions always apply to all offers, orders and agreements concluded using the website www.olivia-kate.nl;
2.3 Before the distance contract is concluded, these terms and conditions will be made available via our website. Accepting an offer or placing an order means that these conditions have been accepted;
2.4 Deviations from the provisions of these conditions can only be made in writing. If any part of these conditions is deviated from, the other provisions will remain in full force. The consumer cannot derive any rights for future transactions from any agreed deviations;
2.5 Unless otherwise agreed in writing, the general or specific terms or conditions of third parties are not recognized by Olivia & Kate.Article 3. Agreements 3.1 An agreement is only concluded after acceptance of your order by Olivia & Kate. Olivia & Kate is entitled to refuse orders or to attach certain conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, this will be communicated within five (5) working days of receipt of the order, stating the reason.
Article 4. Prices4.1 All offers from Olivia & Kate are without obligation. Olivia & Kate expressly reserves the right to change prices, especially when this is necessary based on (legal) regulations;
4.2 The prices stated for the products offered are expressed in euros, including VAT. Shipping costs are not included in the prices stated (unless stated otherwise). Before concluding the agreement, the total price will be communicated via the website;
4.3 Olivia & Kate cannot be held liable for price statements that are incorrect, for example as a result of input, typographical or printing errors. No rights can be derived from unlawful price information.
Article 5. PaymentsPayment is always made in full in advance.
5.1 Payment can be made in various ways as stated below and indicated during the ordering process. Further (payment/order) conditions may be imposed on a consumer's order. After placing an order, the consumer immediately receives a confirmation by e-mail stating the total costs;
5.1.1 iDeal: If you bank via the internet, including Fortis, Rabobank, ABN-AMRO, SNS Bank and ING, you can pay for your order electronically via our site in a secure manner. An electronic payment via the internet is comparable to a PIN payment in a store. After placing your order, choose the iDeal payment method. A screen will open where you can choose the bank with which you bank online. You then follow the procedure you are used to when paying via internet banking. In principle, the payment is processed the same working day. For more information, please refer to the iDeal website;
5.1.2 Directly and online by credit card payment (VISA, Maestro and Mastercard). Your payment is authorized online, so you know immediately whether it has been approved or not. No additional costs will be charged for payments by credit card;
5.1.3 In the event of bankruptcy or suspension of payment of the consumer (or an application therefor), Olivia & Kate's claims are immediately due and payable;
5.1.4 If Olivia & Kate has to outsource its claim for collection, the consumer owes a fixed amount of 15% of the extrajudicial collection costs due. If Olivia & Kate can demonstrate that it has necessarily incurred higher costs, these will also be borne by the consumer.
Article 6. Delivery 6.1 All items from the online shop are available from stock. Unfortunately, it may happen that an item is unexpectedly no longer available, in which case we will inform the consumer as soon as possible;
6.2 Olivia & Kate strives to ship all orders within 1 to 3 working days after receipt of payment. This is done to the delivery address specified when ordering. If the delivery time deviates for certain reasons, the consumer will be notified by e-mail. However, an order will in principle always be shipped within 1 to 3 working days after receipt of payment;
6.3 Exceeding the stated delivery time does not entitle the consumer to compensation, termination of the agreement or failure to fulfill any obligation that may arise for him from this or any other related agreement;
6.4 The order must be delivered to the consumer no later than 14 days after ordering. If it proves impossible to deliver an order within 15 days, the consumer will be informed in a timely manner and he has the right to cancel the order free of charge;
6.5 Delivery in parts is permitted;
6.6 Olivia & Kate's obligation to deliver will be fulfilled once delivery has been tendered;
6.7 In the event of refusal or non-collection of the offered delivery, return freight and storage costs, as well as the risk of damage or loss of the shipment, will be entirely borne by the consumer;
6.8 Products offered are depicted and/or described clearly and truthfully and as completely as reasonably requires. However, it may happen that color, type, text and/or price changes differ from reality.
6.9 Olivia & Kate is never responsible for consequential damages.
Article 7. Retention of title 7.1 Ownership of delivered products will only be transferred to the consumer if the latter has paid all that he owes to Olivia & Kate on the basis of the agreement(s) concluded in this regard.
Article 8. Return/Exchange of items 8.1 We make every effort to inform you about the items via our website. If you nevertheless do not wish to purchase an item without giving a reason, you have the right to return the product within 14 days of receiving the order.
8.2 During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right to exchange, he will return the product to Olivia & Kate with all accessories supplied and - if reasonably possible - undamaged and in the original condition and packaging, in accordance with the reasonable and clear instructions provided by Olivia & Kate;
8.3 Olivia & Kate will only accept returns/exchanges for which the instructions have been followed. Returns/exchanges not received within the specified time will not be accepted;
8.4 The consumer is responsible for returning the item(s);
8.5 The costs of returning are borne by the consumer, unless otherwise agreed.
8.6 Your return will be confirmed by email upon receipt of the goods. We will refund the purchase amount of the return to the account within 14 days.
8.7 If the customer has paid shipping costs and returns the complete order, we are obliged to credit these shipping costs when this order has been returned to us in its entirety. The credited shipping costs amount to a maximum of €4.95 within the EU.
8.8 Please note: If you return more than 4 items, you pay €0.50 extra per item you return.
8.9 Please note: If you do return your items, any product you received for free must also be returned. If this does not happen, we will charge the sales value of this product. If you decide to keep a minimum total value of €100 of items, you can keep the free gift.
Article 9. ComplaintsComplaints regarding delivery and/or quality of your order
9.1 We do everything we can to deliver a perfect product. After receiving your order, you must immediately inspect the delivered goods and immediately report any defects in writing. If a garment has not been delivered in accordance with your order or does not meet the description on our website, you must report this to us immediately. You can do this by sending an email to webshop@olivia-kate.nl.
This warranty expires if you have attempted to repair the defect yourself without consultation and/or have not followed the operating instructions and/or instructions for use.
If you have such a complaint about an item you purchased from us, we would like to hear from you. You must report this to us immediately. You can do this by sending an email to webshop@olivia-kate.nl.
We will solve the problem in consultation with you as soon as possible. In all cases, the return instructions, as you receive them when registering your complaint, must be followed exactly.
In order to ensure that your complaint is handled smoothly, we request that you strictly follow our instructions.
Article 10. Liability10.1 Any liability of Olivia & Kate, of Olivia & Kate's staff and products for all damage of any kind, direct or indirect, including business damage, consequential damage, damage to movable or immovable property or to persons, is expressly excluded. Nor is Olivia & Kate liable for damage caused by third parties during the execution of the agreement.
10.2 Olivia & Kate accepts no liability for any damage resulting from the use of Olivia & Kate products.
10.3 Any liability of Olivia & Kate towards the buyer is in any case limited to a maximum of the invoice amount that the buyer owes to HIPP under the relevant agreement.
10.4 Olivia & Kate is not liable for misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the internet or any other means of communication in the traffic between the consumer and Olivia & Kate, or between Olivia & Kate and third parties, insofar as they relate to the relationship between the consumer and Olivia & Kate, unless and insofar as there is intent or gross negligence on the part of Olivia & Kate.
Article 11. Force majeure 11.1 In the event of force majeure, Olivia & Kate has the right, at its own discretion, to suspend the execution of a consumer's order or to terminate the agreement without judicial intervention, by communicating this in writing and without Olivia & Kate being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
11.2 Force majeure means any shortcoming that cannot be attributed to Olivia & Kate, because it is not its fault and is not its responsibility under the law, legal act or generally accepted views.
Article 12. Copyrights12.1 All photos, texts, illustrations and other works on our website are “works” within the meaning of the Copyright Act and the additional copyrights belong to Olivia & Kate. Copying these works is prohibited unless expressly stated or agreed otherwise.
12.2 Any unlawful infringement of Olivia & Kate's copyrights will be prosecuted.
Article 13. Applicable law and competent court 13.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as between Olivia & Kate and the consumer to which these conditions apply, are exclusively governed by Dutch law.
13.2 Any disputes between Olivia & Kate will initially be settled by the competent court in Amsterdam, the Netherlands.
Questions, complaints or commentsIf you have any questions and/or comments about these conditions after reading these conditions, we kindly request that you contact us in writing, by telephone or by e-mail.
Energy Square 162031 TC HaarlemE: webshop@olivia-kate.nlW: www.olivia-kate.nl
All rights are reserved. Nothing from these conditions may be reproduced, copied, stored and/or distributed without our written permission. ------------------------------------------------------------------------------------------
Privacy statement Olivia & Kate This is the privacy statement of www.olivia-kate.nl (hereinafter: O&K). On this page we let you know what personal data we collect when you use our website, why we collect this data and how we improve your user experience. The information about you that we process will be treated and secured with the highest possible care. The processing of personal data is done in a manner that is in accordance with the General Data Protection Regulation (GDPR) of May 25, 2018.
What data do we collect?
What do we use this data for?We use the above personal data for the following purposes:
We do not collect or use information for purposes other than the purposes described in this privacy statement unless we have obtained your permission in advance.
How is this data used?General visitor data is kept on the website. In this context, the IP address of your computer in particular can be registered and used for statistical analyzes of visiting and clicking behavior on the site. We try to anonymize this data as much as possible. This information is not provided to third parties. All data is used to execute the agreement concluded with you. The data is stored on O&K's own secure servers or those of a third party. We will not combine this data with other personal data we have. O&K respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
This privacy statement applies to all services of O&K. You should be aware that O&K is not responsible for the privacy statements of other sites and sources. By agreeing to the privacy statement on the home page, you agree that we process your personal data.
Retention periodO&K stores the personal data for as long as the company continues to exist or until a request for oblivion/rectification is made.
Third partiesBy agreeing to the processing of personal data, you agree to your data being shared with third parties. We have made agreements or entered into processing agreements with these third parties to ensure that personal data is handled with care. We will not share data with parties other than those listed in this article unless O&K are obliged to do so by law and regulations. In some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data. Data is shared with the following parties:
ChangesThis privacy statement is tailored to the use of and the options on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. You will not receive a notification when the privacy statement is changed, so it is therefore advisable to regularly consult this privacy statement.
Your rights regarding personal data
If you would like to request one of the above rights, you can send an email to webshop@olivia-kate.nl. We will respond as quickly as possible, but in any case within 1 month.
CookiesWe collect data for research to gain a better understanding of our customers so that we can tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to Olivia & Kate's own secure servers or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet usage.
Disable cookiesMost browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.
Adjust/unsubscribe from the newsletter serviceAt the bottom of every mailing you will find the option to change your details or unsubscribe.
Adjust/unsubscribe communicationIf you want to change your data or remove yourself from our files, you can contact us. See contact details below.
Questions and feedbackWe regularly check whether we comply with this privacy statement. If you have any questions about the privacy statement, you can contact us:
Olivia & KateJan van Krimpenweg 9 2031 CE Haarlemwebshop@olivia-kate.nl
Version 0.4
This page was last modified on November 24, 2023.
